“Has he announced it yet, then?” the newcomer asked eagerly as she jostled her way through the crowd.
“No, not yet,” someone whispered and was shushed by his neighbour.
“Shhh. He’s reaching into the bag…”
A collective gasp circled the room as every elf strained forward to eagerly hear what Santa was going to announce. This ceremony had become the highlight of their Yuletide season. Held on December 1st it represented the true meaning of Christmas; a chance to reconnect with one of their special clients whom they had lost to adulthood.
Each year, Santa reached into his sorting sack of grown-up names and drew out the name of someone who needed a special dose of Christmas magic this year. The magic saw to it that they all remembered the child now grown; every visit, every gift, the triumphs and the tears. It was always exciting to see the dear child in adulthood, though often disappointing.
“Has he pulled it out yet? I can’t see!” complained a young elf at her elbow.
“Here, let me give you a leg up,” the newcomer said kindly. “He’s just pulling out the name now.”
They all watched as Santa looked at the gilt edged parchment. He nodded his head, smiling in remembrance and then looked out into the crowd. “This is going to be a very special Christmas indeed,” Santa told them, holding up the card for everyone to see. The words magically sailed off the page and grew into a shimmering neon-lit billboard flashing a name they all knew and loved. Their minds were flooded with memories, both happy and sad and they waited eagerly for Santa’s next announcement.
“Dewberry, I think. Yes Dewberry, I think you’re the best match.”
“Oh my goodness, that’s me!” the newcomer squealed excitedly, toppling the young elf she was holding onto the ground. “Sorry. Excuse me. Let me through please. That’s my name Santa just called.” Dewberry made her way to the front of the hall and stood bashfully next to Santa. She was still a terribly young elf for this kind of honor.
Santa squeezed her shoulder warmly. “You’ll do just fine,” he told her, passing the parchment into her hands. “Remember, your assignment is to make our Special Client’s Christmas wishes come true.”
~*~*~*~*~*~*~
“Please,” she asked once more, gritting her teeth to keep the threatening tears from falling, “I need you to look at me so I can read your lips. Otherwise I don’t know what you are saying.” Sue squinted, feeling her headache intensify, as she watched the agent behind the counter closely.
“I’m sorry, but there is only one seat available. Your dog will have to sit under your feet, not in his own seat,” the man said succinctly.
“But he’s my hearing dog, not a pet. And I bought him a ticket to avoid just this problem,” Sue explained. Seeing she was getting nowhere, she tried another angle. “I want to request a bulkhead seat.”
“The bulkhead is an emergency exit row. Because you are unable to hear instructions, you are not allowed there.” Looking over the counter, down his nose, he indicated Levi. “And he’s not allowed there because he will obstruct the walkway.”
She didn’t know what to do. Glancing behind her, she winced at the long line of passengers waiting, most impatiently. Turning back, she looked at the man imploringly, “Is there availability on the next flight? Could I switch?”
“Lady,” the man snorted, rolling his eyes, “Have you had a look outside? We’ll be lucky if we get this plane in the air before the airport is shut down.” Brushing his hand through his imaginary hair, he leveled her one last look. “What’s it going to be? I’ve got people in line going nowhere fast.”
“I’d like a refund on my ticket, please. And,” she continued when he started to object, “If you tell me it is non-refundable, I’ll go over your head and press charges. I really don’t want to do that, it is the Christmas season after all. Your company is not supposed to discriminate due to disabilities. My dog and I should be welcome on your flight.”
“I cannot authorize a cash refund. However, I can replace your tickets with vouchers for round-trip tickets anywhere our airline flies.”
“Make it four, with no blackout dates, and you’ve got yourself a deal.”
~*~*~*~*~*~
He slapped his phone closed and sighed. He’d promised his mom he’d get home as soon as he could, but he knew it more than likely would be a couple of days before he had any chance of leaving the city, now buried in a blanket of white, growing deeper by the hour. Slinging his garment bag over his shoulder, he headed towards the exit, in no hurry, realistic enough to know the roads would be nearly impassable and cabs would be at a premium. Hearing the same announcement over the PA system of the airport he’d just received at the counter, he sent a prayer heavenward, thankful Sue had managed an earlier flight and praying for her safety as she traveled.
~*~*~*~*~*~*~*~
Dewberry fluttered high above the noise and confusion of the stranded holiday passengers. Her special assignment was in view and looking miserably lonely and frustrated. It was time to work her magic.

